SMBs can deliver an outstanding customer experience
SMBs differentiate with quality of service during changing times and enable teams and customers to communicate and collaborate from everywhere.
Small and Medium-sized Businesses (SMBs) now connect and offer customer satisfaction in any context. The key to delivering an outstanding customer experience depends on the ability to ensure that mobile, remote and onsite employees stay in touch at all times to deliver the quality of service customers expect.
ALE’s solutions connect your teams to partners and customers enabling you to deliver a superior customer experience – the key competitive differentiator in a new digital world.
The Solution
Deliver a superior customer experience from anywhere
ALE provides SMBs with dedicated collaboration, communication, and networking solutions that create the unbeatable digital connected experience that your customers expect.
Communication systems can be turned into your best professional business value and asset. Alcatel-Lucent Oxo Connect Evolution is a complete hybrid cloud communication system within an optimized IP appliance for businesses with up to 300 users. It offers a unique, built-in access to Rainbow for mobile communications on any device.
With OXO Connect Evolution:
- Your teams are connected in the office or on the go, to better serve your customers
- You keep unique numbers for your mobile office to make it easier for customers to call you
- Intuitive business phones offer excellent quality interactions
- You are prepared for PSTN shutdown, reduce cost, and secure your communications with updates and monitoring from the cloud
Communicate from everywhere using Rainbow cloud-based application. With Rainbow you can chat, call and meet digitally. You can create impactful meetings and work with customers as a single team. Video conversations are proven to make meetings shorter and decision-making faster. Participants can join from their various locations, share screens, send large files and launch audio or HD video calls in just a few clicks.
With the Rainbow Collaboration App, teams can also:
- Get the same experience from their desktop phone, laptop, or smartphone
- Rely on secure access. Data is encrypted and never shared for commercial purposes
- Be assured that Rainbow data centers are in privacy-conscious countries
Rainbow Office by Ringcentral is ALE’s fully cloud based business communication solution which completes its hybrid offer. It comes with an exceptionally easy set-up and management of your devices and is already available in seven European geographies. Visit now our section dedicated to Rainbow Office, powered by Ring Central.
Networking solutions can provide greater mobility. SMBs need simple, affordable and smart network infrastructure. ALE offers a comprehensive solution for both wired (LAN) and wireless (Wi-Fi) networking, including:
- High-performance fixed Gigabit Ethernet switches
- Wi-Fi equipment based on the latest technology to enable high-speed wired and wireless networking
Customer Benefits
Here’s why customers choose ALE
- Customization of customer reception in several languages
- Direct and easy contact between office and sales teams without the need to go through a pool of sales assistants
- Rich communications using Rainbow multimedia services
- Optimized infrastructure
Videos
-
8068s Premium DeskPhone1/1000:01:15
-
OmniSwitch 2260/2360 - Getting Started2/1000:05:43
-
OmniSwitch 2260/2360 - Hardware Overview3/1000:05:00
-
OmniSwitch 2260/2360 – Advanced Deployment and Management4/1000:03:58
-
OmniSwitch 2260/2360 – Quality of Service and Security5/1000:07:06
-
OmniSwitch 2260/2360 – Layer 2 features6/1000:08:04
-
OmniSwitch 2260/2360 – Monitoring Features7/1000:02:41
-
OmniSwitch 2260/2360 – Technical Features8/1000:17:10
-
Discover OXO Connect Evolution - Connex Web Series | S1 | E89/1000:03:00
-
8008 DeskPhone10/1000:00:55
Customer References
Related Products
Supporting Documents
-
Alcatel-Lucent OXO Connect
Alcatel-Lucent OXO Connect is a scalable phone system based on a robust, connected and converged communication platform for businesses with up to 300 users.
-
Digital Transformation for SMBs Brochure
This brochure provides an overview of the network solution for SMBs to support them in their digital transformation. It covers both LAN and WLAN networking sol…
-
OmniTouch Call Center Office
OmniTouch Call Center Office for SMBs improves call handling, offering greetings, real-time metrics and skills-based routing.
-
8378 DECT IP-xBS
The Alcatel-Lucent 8378 DECT IP-xBS provides a robust infrastructure for Digital Enhanced Cordless Telecommunications to connect mobile workers everywhere..
-
8242 DECT Handset
The Alcatel-Lucent 8242 DECT handset offers a rich on-site mobility communication experience
-
8212 DECT Handset
This entry level priced DECT phone complements and enriches the existing DECT product line
-
Business Phones eCatalog
The phone eCatalog allows any small, medium, and large enterprises to get the details of ALE phones in one single document.
-
Phone Buyers Guide
This buyers' guide is for any small, mid, and large enterprise to select the phone they need for their business.
-
-
Converged communications for small and medium hotels
Integrated solution that helps small and medium-sized hospitality businesses offer a full communication and connectivity service to their guests and employees.
Visit our Blog
It’s going to be a hybrid world, and here’s why
One key takeaway from an IDC Enterprise survey in late 2015 on the state of UCandC adoption among businesses was that 54% of enterprises, large and small, said they were preparing to adopt hybrid UCandC by 2017.
Ensure unparalleled customer service
Discover how Breizelec, a world leader in electronic repairs, improves customer service
Download