CPaaS - Communications platform as a service
Integrate real-time communication and collaboration into your existing ecosystem with CPaaS to match your industry standards and processes.
Teamwork, communication, and collaboration are important in a modern work environment. Communications Platform as a Service (CPaaS) is a cloud technology that allows you to integrate real-time communications into your existing business applications without complex engineering, whatever your business or size.
Our CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.
The Solution
Customised solutions designed for your industry
CPaaS technology allows you to benefit from fully integrated and customized solutions that fit your exact collaboration needs. Thanks to trusted technology partnerships, Alcatel-Lucent Enterprise has developed industry-focused solutions for Government, Healthcare, Education, Hospitality and more.
SaaS connectivity and technology partnerships
SaaS connectivity, connectors and technology partnerships make Rainbow a fully connected platform that fits into your existing ecosystem. Collaboration occurs on various tools today that are essential to your business. Rainbow integrates with applications, such as Microsoft Teams, G-Suite, Salesforce and ServiceNow, and with PBXs from third-parties.
Alcatel-Lucent Enterprise works with technology partners to empower the Rainbow vertical ecosystem, such as Rave Mobile Safety, Tapendium, uLetz, SARP Veolia, Bowo and more. If you are interested in working with ALE or want to know more about Rainbow possibilities, please contact us.
Customer Benefits
Here’s why customers choose ALE
- An open flexible architecture that integrates with any app or system
- Your apps, systems or connected devices enriched with real-time collaboration capabilities
- Platform adapted to your needs with industry-specific solutions
- New technology partnerships opening opportunities for new services
Customer References
Related Products
Supporting Documents
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Rainbow Solution Sheet
Discover Rainbow product highlights, key features, offer descriptions, and service plans.
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Rainbow CTI Cloud connector for Salesforce.com
The Alcatel-Lucent RainbowTM CTI Cloud connector for Salesforce.com greatly simplifies usage of Salesforce.com on top of the Alcatel-Lucent OmniPCX platform, g…
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Connect with your customers their way
The ebook describes how CPaaS can help enterprises deliver better customer experiences.
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Rainbow Classroom brings real-time collaboration to LMS
As the world adapts to remote learning and virtual classrooms, schools are being tasked with continuing to deliver high-quality education.
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Rainbow Guest Connect
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Using the Cloud to Attract, Engage & Retain Your Customers
For the enterprise considering a new digital engagement model it is wise to evaluate today’s #Communication Platforms as a Service. .
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CPaaS Smart Guide
A smart guide to learn the alpha and omega of digital transformation with Communication Platform as a Service (CPaaS)
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CPaaS: At the heart of digital transformation
Communications Platform as a Service (CPaaS) is a digital hub that provides connections between people, objects, and applications.
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Connect with your customers their way
The ebook describes how CPaaS can help enterprises deliver better customer experiences.
Download the ebook