Embed enhanced communications into apps and processes

Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.

Provide employees and customers with efficient ways of collaborating by integrating communications into existing business apps and IT service management tools. Employees who rely heavily on these types of applications to contact colleagues and customers can easily leverage Alcatel-Lucent Rainbow to enhance productivity. With click-to-call capabilities, it has never been easier to seamlessly launch outbound calls through ALE phones and softphones.

Highlights

Completely integrated into the relevant application for easier use
Best of both worlds with a sophisticated telephony system built into the trusted business application
100 % cloud based on your existing telephony system

Features

Click-to-call capability through current telephony system (for public numbers)
Pop-up screen with caller information for all incoming calls
Automatic presence indicator to see who’s available
Agent contact list based on the Rainbow directory
Seamless collaboration with other connected agents through messaging, file sharing, audio and video calls, and group chats

Benefits

Optimized operations

Rainbow connectors reduce the burden on your IT and operations staff as they are easily deployed offering immediate access to the latest communication services

Pay for what you really use

Easily adjust the number of licenses based on your current requirements and pay on a per user/per agent subscription basis

Reduce TCO

100 % cloud solution requiring no additional hardware or services to be purchased

Supporting Documents

Flyer

Rainbow Bring Your Own Trunk (BYOT)

Enterprises can keep existing contracts with PSTN operator when transitioning to Rainbow Hub.

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Flyer

Integrate Rainbow Hub into your car dealership

This flyer provides an overview of Rainbow Hub for car dealerships.

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Flyer

Deliver a complete path to the cloud with the Rainbow ecosy…

Rainbow City provides an over-arching umbrella that covers the array of Rainbow solutions

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Flyer

Rainbow Hub for Real Estate Agencies

This flyer provides an overview of Rainbow Hub in the Real Estate market.

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Solution sheet

Rainbow Solution Sheet

Discover Rainbow product highlights, key features, offer descriptions, and service plans.

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Flyer

Rainbow Hub communications solutions for the healthcare sec…

This flyer provides an overview of Rainbow Hub in the healthcare sector.

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Flyer

Simplify procedures between employees and policyholders

This flyer provides an overview of Rainbow Hub in the Insurance sector.

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Flyer

Rainbow Hub strengthens local authority communications

This flyer provides an overview of Rainbow Hub for Local Authorities.

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Flyer

Rainbow Telephony for Microsoft Teams

The Rainbow Telephony for Microsoft Teams offers smooth cloud communications with integrated telephony.

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Brochure

Remote Work Cybersecurity Recommendations

ALE Chief Information Security Officer, Sebastien Roche, shares insights into ALE’s approach to business continuity and security.

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