ALE Connect
Streamline operations and delight your customers with a complete omnichannel contact center solution that offers email, live chat, social media, phone calls and simplified management.
Enable customer services for all-size businesses, handling omnichannel interactions (email, live chat, social media, and phone) with the quality and efficiency expected by today’s customers, citizens, and consumers.
ALE Connect enriches the Alcatel-Lucent OmniTouch® Contact Center Standard Edition, used as a phone call distribution platform, with omnichannel cloud services. It simplifies the workflow between customers, customer service agents, and the rest of the organization – and it facilitates management of all customer-related activities in the front and back office.
Discover the benefits of ALE Connect. Download the Customer Service eCatalog.
Highlights
- Offer customers a wide range of communication channel options
- Access a 360° view of customer context for better service
- Easily manage all channels with a unique web-based desktop interface
Features
- Supports email, chat, Facebook Messenger, Twitter, and phone
- Web-based desktop application for agents and supervisors
- Built-in knowledge base and intelligent search to improve call resolution
- Graphical dashboard for digital media channels activity
- Real-time monitoring and reporting
- Integrates with business applications (CRM, ERP)
- Integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE
- Cloud services certified ISO27001
- GDPR compliance
- High availability, security and redundancy of customer data storage
Customer Benefits
Here’s why companies choose ALE Connect solution
- There’s nothing like great customer service to keep people satisfied and loyal. With ALE Connect, you can offer the customer experience, that sets you apart from the competition.
- Manage new interaction media channels and connect with your customers their preferred way, giving them an exceptional experience they’ll remember.
- Be cohesive across all channels to drive improved first call resolution ratios and boost customer satisfaction.
- Adapt smoothly using hybrid cloud and preserve your past investment, while evolving at your own pace to offer new services your customers will love.
Introducing ALE Connect Video
Supporting Documents
-
OmniPCX RECORD Suite
DownloadReliable, scalable and cost-effective solution to record and supervise calls.
-
-
Alcatel-Lucent Enterprise Connect
DownloadALE Connect is a complete solution for omnichannel contact centre management. It enables customer services of all-sizes, handling omnichannel interactions, wit…
-
Alcatel-Lucent Enterprise Connect
DownloadA complete solution for multiple-channel customer relationship management
-
Customer Service eCatalog
DownloadThe Customer Service eCatalog provide the details of the applications related to customer service, such as automated attendant, contact center, crm integration…
-
Good customer service is not good enough. It must be great!
DownloadThis infographic presents trends on evolving ways to engage with customers in a digital world
Related Products
Alcatel-Lucent Enterprise Connect
ALE Connect is a complete solution for omnichannel contact centre management. It enables customer services of all-sizes, handling omnichannel interactions, with the quality and efficiency expected by today’s customers.
See Datasheet
