Guest Experience

Stand out and increase loyalty by creating a direct connection with your guests. Ensure your guests enjoy instant access to amenities and staff from personal and room devices and use data to continuously reinvent their experience and prepare for the future. Increase customer satisfaction and create new revenues while respecting safety regulations.

Our smart hotel solutions help hotels, cruise ships, and restaurants create a guest experience that is direct, mobile and safe. We deliver solutions that provide a highly personalised mobile guest connection, powerful Wi-Fi connectivity, and smart room experiences. Our solutions also provide rich data so you can make informed business decisions.

Grow your business with smart hotel solutions

• A homogeneous digital experience on all devices and spaces reinforces your brand
• An instant virtual concierge assists guests anytime, anywhere and keeps them safe
• Guests consume preferred services and content thanks to powerful hotel Wi-Fi
• Digital amenities on all hotel devices create new revenues
• Analytics grow your guest intelligence and give you new services ideas

Make your guest the centre of your operations

A digital guest experience reinforces your brand across all hotel spaces and devices. It helps you keep your guests close, wherever they are. And it minimizes face-to-face contact to keep everyone safe.

A virtual eConcierges such as Rainbow Guest Connect, connects your staff and your guests to offer services anytime, anywhere. Guests can contact you and consume services from their devices, your entertainment systems, in-room or hotel phones, thanks to the Smart Guest Applications.

A powerful and secure hotel Wi-Fi is a driver of loyalty and business. Guests enjoy your concierge app on their smart devices, consume preferred services and can contact your teams from anywhere. Guest personal data and business transactions data stay safe as connections to your hotel network are closely monitored.

Create a digital guest experience to increase business opportunities

The convenience of digital amenities creates infinite business opportunities for hospitality. Guests can now order anything from anywhere, not just from your lobby or by using their room phone. Digital amenities also transform your loyalty programs. Rainbow Guest Connect allow you to personalise your offers based on every guest’s preferences, location and language.

Last but not least, digital service offers you invaluable data on how and when guests consume your services, what facilities they use most, and how they set up their rooms. Guest data can feed your loyalty program, help you make predictions about resources consumption, and decide future investments or developments.