Citizen Experience
Our public sector solutions provide an exceptional citizen experience by connecting people and organizations.
Digital interactions transform the public service experience for both citizens and public servants. These interactions help municipalities simplify the citizen experience and engage the community, while maintaining public service continuity in crisis situations. Plus, automation of recurrent tasks enables employees to focus on citizens.
Alcatel-Lucent Enterprise public sector solutions help you provide citizens seamless access to personalised, digital services, enabling employees to collaborate across silos and automate repetitive tasks. Our digital solutions respect GDPR as well as other data privacy requirements and are available in the cloud, on-premises or in hybrid mode.
Transform the public service experience
- Transform the citizen experience and engage the community with digital services
- Automate recurrent services for better efficiency
- Break silos between services and ensure continuity with digital, remote workplaces
- Secure citizen and public service data
- Optimise the budget with flexible business models
Deliver next-generation, digital experiences
Engage with your citizens in a secure digital space using Rainbow, which modernizes public service with audio, video and chat interactions from your website and apps. With Rainbow, you can simplify administrative requests and gather community feedback, send public safety alerts instantly, and evolve to smart services with geolocation, IoT or A.I.
Digital services on government websites or mobile apps simplify access to administrative procedures. You can automate recurrent requests with A.I.-powered chatbots, citizens can request a service or notify of public damage and be sure they reach the right service. Public services can address more requests, faster.
A modern, digital workspace empowers public servants. Employees from the same or different departments can exchange information using voice, chat, video or files. Field operators connect to operation centers in real-time and reduce on-site intervention times. In crisis situations, agents can work remotely thanks to secure access to their digital workplace.
Gain citizen confidence with data privacy and cost control
How you ensure data privacy establishes your digital reputation. Our native, secure and private-by-design solution mitigates security risks and protects sensitive information through user authentication and encrypted data flow in transit. Rainbow servers respect cloud sovereignty and comply with the latest European data privacy regulations (GDPR and ISO/IEC 27001:2013).
Flexible options help you control public spending and respect data sovereignty. You can choose off-the-shelf applications, end-to-end solutions or platforms-as-a-service APIs to integrate into existing applications or workflows. Cloud, on-premises or hybrid options take advantage of existing infrastructures to reduce deployment time, costs and let you evolve at your speed.
Customer Benefits
Citizens enjoy convenience and simplicity all the time:
- Digital and personalized transactions on mobile devices save citizen time and enhance satisfaction
- Simple collaboration empowers community engagement
- Remote work tools for public servants ensure public service continuity in any situation
Public sector employees enjoy improved working conditions:
- A digital workplace simplifies access to tools, colleagues and information from anywhere
- Mobility and connectivity enhance effectiveness
- Collaboration and information-sharing powers silo breaking, autonomy and decision-making
- Public service data is encrypted, safe and secured
IT managers enjoy smooth digital transformation and a secure solution:
- You are accompanied with top expertise and extensive digital transformation experiences
- Your users are supported by global, multi-lingual experts
- Rainbow is a proven, industrialised and government-recognized solution worldwide
- On-premises deployment options respect strict government data security prerequisites
Public service managers control efficiency and costs:
- The Rainbow CPaaS infrastructure saves time and money when deploying a cloud solution
- Flexible solutions such as cloud, on-premises or hybrid adapt to your budget
Videos
-
E-democracy - Connex Web Series | S1 | E121/200:03:05
-
Digital Services ChatBot Government2/200:01:23
Related Products
Supporting Documents
-
Considerations and solutions for the Public Sector digital …
This eBook focuses on three critical elements of a digital workplace and provides considerations and solutions for a successful digital public sector workplace.
-
A digital workplace enables next-generation public service …
Governments are moving to the digital workplace, read about the challenges that will need to be overcome and how technology helps governments reach their digit…
-
Making resilience and security a priority
This eBook provides insights about resilience and security for ALE communications, cloud and network solutions.
-
Digital Age Networking for Government
Digital Age Networking enables governments to enter the digital transformation era.
-
Remote Work Cybersecurity Recommendations
ALE Chief Information Security Officer, Sebastien Roche, shares insights into ALE’s approach to business continuity and security.
-
How System Integrators address evolving Government ICT
This whitepaper describes government agencies’ transformation and how their new requirements and security standards have created challenges for ICT integrators…
-
Governments win with Digital Age Communications
ALE delivers flexible, secure, and highly- available Digital Age Communications for digital citizen experiences, connected cities, and public safety.
-
Digital age communications for governments
Alcatel-Lucent Enterprise delivers flexible, secure and highly available Digital Age Communications for digital citizen experiences, connected cities, and pubi…
-
Digital Reputation: A key asset for governments and cities
To gain the confidence of their customers, public sector organizations need to build a reputation for security that addresses every aspect of the current envir…
Visit our Blog
New ICT requirements create new System Integrator challenges
Understanding new security, certification and supply chain requirements get System Integrators in the U.S. Federal ICT game.
ALE OmniSwitch may be the most secure switch on the market
OmniSwitch is the switch of choice to deliver the zero trust network security governments demand.
Insights for System Integrators in a new government ICT era
As the ICT market evolves System Integrators must focus on key solution elements to address shifting government requirements.
Connected smart cities are future-ready
Connected people, objects and processes, let smart cities provide efficient, safe and sustainable operations into the future.
Move to digital government with Rainbow
Bring citizens, elected representatives, local officials and staff together with digital services.
Download The Solution Sheet