From connected to smart energy and utilities solutions
We enable smarter, safer and greener energy and utilities solutions for your customers and operations.
The energy and utilities industries supply extremely diverse essential services. Some organisations are focused on extraction, production and storing (oil, gas, electricity, water, mining, nuclear and more), while others are focused on transportation and distribution. Some are public, others are private, or a combination.
Alcatel-Lucent Enterprise helps these diverse operators accelerate their digital transformation to improve their operations efficiency, including:
- Maintaining a high level of safety and security (zero downtime)
- Decreasing environmental impact (zero carbon footprint)
- Mitigating cybersecurity threats (zero trust network)
Digital age solutions for smart energy and utilities
- Enhance safety and security
- Increase operations efficiency
- Improve customer engagement
Deploy smarter, safer and more efficient energy and utilities subsystems
Today, enhancing safety and security is the number one priority for energy and utilities operators. Mission-critical networks and communications, including industrial access switches, are vital to protecting core activities from service outages. Field worker protection solutions, Video surveillance and IoT sensors, connected to a visual notification assistant, help protect people and assets and increase responsivity in emergency situations. The zero trust network strategy helps alleviate cyberthreats and vulnerabilities.
Increasing operations efficiency is key as energy and utilities operations become more complex. Operations control centres now have rich communications (such as conferencing, chat and video) using the dispatch console and recording solutions to improve reaction and coordination. Remote visual assistance strengthens collaboration between the on-site technician and remote experts, including voice, video sessions and document sharing (such as photos and videos).
With only a small team, unified network management for Wi-Fi and LAN manages your entire solution including the industrial infrastructure, interacting with SCADA systems and other hypervisors through open APIs or O2G. Predictive maintenance platforms, using Artificial Intelligence (AI) integration, can audit configurations, collect data and inform the IT management team, helping with early issue detection, resulting in quicker remediation.
A direct, digital personalised experience improves customer engagement. Visual automated attendant personalises customers’ routing and greeting experience. Multimedia contact center enables users and agents to fully interact using voice, email and social media. Rainbow API connectors and CPaaS integrate communications into business processes and applications.
A range of customised services are available at every step of the deployment lifecycle to accompany energy and utilities operators.
Alcatel-Lucent Enterprise solutions are green and designed from the ground up to increase efficiency and minimise impact on the environment before, during and after deployment.
Featured Customer Video
SARP Groupe choose Remote Visual Assistance from ALE
Customer Benefits
Why energy and utilities customers choose ALE
Energy and utilities operators trust our technology to maximise interactions between people, processes and IoTs:
Provide a safe and secure environment for people and assets:
- Maintain service continuity in harsh environments or circumstances with robust mission-critical networks and communications
- Protect people by connecting video surveillance, and IoT sensors coupled with centralised and multichannel notifications
- Mitigate cyberthreats with a zero trust network security strategy
Optimise operational and maintenance costs with an efficient communications and network infrastructure:
- Quickly identify, alert, react and coordinate any situation especially in emergencies
- Accelerate information-sharing, decision-making and intervention between field workers and other operational teams, using efficient collaboration tools
- Anticipate and remediate network problems with predictive maintenance
- Simplify the management of a very high-performance network, with automation and fast interaction
Ensure customer loyalty with digital services:
- Provide automated 24/7 welcome applications
- Fully interact with voice, email, chat and social media
- Improve user experience with personalised and contextual information
Videos
Digital Age Communications for a smarter Operations Control Centre
Customer References
Visit our Blog
Supporting Documents
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Visual Notification Assistant
The Alcatel-Lucent Visual Notification Assistant is the perfect solution, for enterprises from all industries, as it provides a simple and flexible, easy-to-in…
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Ruggedized Ethernet Switches
Industrial-grade, highly secure, intelligent, superior performance for mission-critical applications running in harsh environments.
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Seven essential elements for energy and utilities
This infographic identifies seven key elements energy and utilities organisations should consider when updating their network and communications infrastructure.
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Oil and Gas Solution Guide
This document is a reference guide to ALE solutions for the Oil and Gas industry. Its present use cases, business drivers, technical requirements and solution …
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OmniPCX RECORD Suite
Reliable, scalable and cost-effective solution to record and supervise calls.
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Dispatch Console
Human intelligence solution for call processing, ideally suited for Control Centers
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OmniAccess Stellar At-a-Glance Guide Brochure
The OmniAccess Stellar WLAN portfolio offers a full range of access points including the latest Wi-Fi 6 technology.
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Smart solutions for energy and utilities
Alcatel-Lucent Enterprise addresses energy and utilities sector challenges with a three-pillar approach.
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OmniVista Cirrus cloud-based Network Management
OmniVista Cirrus provides to Network administrators a unique platform to manage, provision and monitor all their infrastructure including Alcatel-Lucent OmniSw…
-
Network, communications and cloud solutions for energy and …
Discover how our solutions are helping energy and utilities operators increase safety and security, improve efficiency and enhance customer engagement.
-
Visual Notification Assistant
The Alcatel-Lucent Visual Notification Assistant is the perfect solution, for enterprises from all industries, as it provides a simple and flexible, easy-to-in…
-
Ruggedized Ethernet Switches
Industrial-grade, highly secure, intelligent, superior performance for mission-critical applications running in harsh environments.
-
Seven essential elements for energy and utilities
This infographic identifies seven key elements energy and utilities organisations should consider when updating their network and communications infrastructure.
-
Oil and Gas Solution Guide
This document is a reference guide to ALE solutions for the Oil and Gas industry. Its present use cases, business drivers, technical requirements and solution …
-
OmniPCX RECORD Suite
Reliable, scalable and cost-effective solution to record and supervise calls.
-
Dispatch Console
Human intelligence solution for call processing, ideally suited for Control Centers
-
OmniAccess Stellar At-a-Glance Guide Brochure
The OmniAccess Stellar WLAN portfolio offers a full range of access points including the latest Wi-Fi 6 technology.
-
Smart solutions for energy and utilities
Alcatel-Lucent Enterprise addresses energy and utilities sector challenges with a three-pillar approach.
-
OmniVista Cirrus cloud-based Network Management
OmniVista Cirrus provides to Network administrators a unique platform to manage, provision and monitor all their infrastructure including Alcatel-Lucent OmniSw…
-
Network, communications and cloud solutions for energy and …
Discover how our solutions are helping energy and utilities operators increase safety and security, improve efficiency and enhance customer engagement.
Related Products
Network, communications and connectivity solutions for energy and utilities
Discover how our solutions are helping energy and utilities operators increase safety and security, improve efficiency and enhance customer engagement
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